Ja77 Privacy Policy — Your Information Our Responsibilities

01 Scope & applicability

Ja77 (ja77.xyz) is a trusted online gaming and betting platform in Bangladesh. We take your privacy seriously. This Privacy Policy explains what information ja77 collects, why we collect it, and how we keep it safe.

This policy applies to ja77's website, mobile app, and all other digital services. By using ja77, you automatically agree to this Privacy Policy. We encourage you to read it carefully before creating an account.

Our goal is simple — whenever you enjoy gaming or betting on ja77, your personal information stays completely safe. We never sell your data to third parties without your consent, under any circumstances.

02 What Information We Collect

Ja77 only collects information that is necessary to provide our services and protect your account. We never ask for unnecessary or excessive data. Below is a detailed breakdown of the categories of information we collect:

• All information provided during registration is given voluntarily and with full awareness.
• A photo of your national ID or passport may be required for KYC verification.
• We will never ask for your bank or mobile banking PIN or password.
• If you use third-party social login, limited public profile information may be accessed.

03 Purpose of Data Use

Ja77 uses your information only for the purposes listed below. We never use personal data in ways that are unrelated to our services or harmful to our users.

• Account Management: For login, registration, and account verification.
• Transaction processing: To ensure deposits and withdrawals are completed accurately.
• Customer Support: To resolve complaints, queries, and disputes promptly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Promotions & Bonuses: To send you relevant offers based on your preferences (subject to your consent).
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: Used in analytics to improve the user experience.
• Responsible Gaming: To take protective action if problem gaming behaviour is detected.

04 Data Sharing Policy

Ja77 never sells your personal information. In limited cases, certain data may be shared with trusted parties to deliver our services. In every such instance, we ensure those parties uphold the same standard of privacy that we do.

• Payment Processor: Used solely to process transactions with mobile banking providers such as Mobile Banking, Nagad, and Rocket.
• Game Provider: Only the minimum data required to operate third-party games.
• Law Enforcement Agencies: Where required by court order or legal obligation.
• Anti-Fraud System: To prevent fraud and money laundering.
• Audit Body: For periodic third-party security audits.

05 Data Protection Methods

Ja77 uses industry-leading technology to protect your data. Our security infrastructure is regularly updated and audited to keep your information safe against emerging cyber threats.

• 256-bit SSL/TLS Encryption: Industry-leading encryption is applied to all data transfers.
• PCI DSS Compliance: International standards are followed to protect payment card information.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular security audits: Regular audits conducted by independent third-party experts.
• Staff Training: All staff are trained and bound by contract on data privacy.

06 Cookies & Tracking Technologies

Ja77's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language, theme, and preferences.
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing cookies: To display relevant advertisements (subject to user consent).

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

07 Data Retention Period

Ja77 does not retain your data longer than necessary. Below is a breakdown of how long each type of information is kept:

• Account Information: For the duration of active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• Gaming Logs: 2 years for dispute resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.
• Support contact: Up to 1 year after the issue is resolved.

After the retention period, data is securely deleted or anonymized. Legal requirements may extend this timeframe.

08 Your Rights

As a ja77 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

09 Minor Protection

Ja77 strictly prohibits users under the age of 18 from accessing the platform. We do not knowingly collect or store data from minors. Age verification is mandatory at registration and is confirmed through the KYC process.

If we become aware that a minor's data exists in our system, the account will be immediately closed and all associated data will be deleted. If a parent suspects their child is using ja77, please contact our support team right away.

10 Policy Changes

Ja77 reserves the right to update this Privacy Policy when needed. If significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• You will be notified via a pop-up or banner when logging into the platform.
• The "Last Updated" date at the top of this page will be changed accordingly.
• Re-consent may be required for significant changes.

Continued use of ja77 after any changes takes effect constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

11 Contact

For any questions, complaints, or rights requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 48 hours.